1. Introduction and Parts of the Agreement

1.1. Your Agreement. Please read these Terms and Conditions („Terms” or „Agreement„) carefully before creating an account or using our Services. This Agreement is a legally binding contract between you („Client„, „User„, Reviewer „You„) și [Legal Name of the Company] („Company„, „myreputaition„, „we„).

1.2. About Us

• Company [Denumirea legală a Companiei]
• Registered Address: [Adresa Sediu Social]
• Trade Registry Number: [Jxx/xxxx/xxxx]
• Cod Unic de Înregistrare: [CUI]
• Contact Email: contact@myreputaition.com

1.3. Key Definitions

• Platform: The entire SaaS software system operated by the Company, including the presentation website myreputaition.com and the web application qr.myreputaition.com.
• Services: All functionalities offered through the Platform, including but not limited to: aggregation of Google Business Profile reviews, QR code generation, reward/voucher management system, statistical analytics, and automated or manual review response services.
• Business Owner (or “Client”): Any entity (individual or legal entity) that creates an account on the Platform to use the Services, including connecting a Google Business Profile (GBP).
• Authorized User: Any individual (e.g., employee) to whom a Business Owner grants access to use the Platform on their behalf.
• End User (or “Reviewer”): Any individual who scans a QR code, authenticates on the Platform (qr.myreputaition.com) to leave a review and/or receive a reward.
• Third-Party Content: Any data, information, reviews, or content originating from or generated by any platform, API, or service not owned or directly operated by the Company (including but not limited to social media platforms, search engines like Google, or AI systems).

2. Acceptance of the Terms

2. Acceptance of the Terms

2.1. Unconditional Acceptance: By registering an account, checking an acceptance box, or by simply accessing or using the Platform or the Services (including as an End User), you confirm that you have read, understood, and expressly and unconditionally agree to be bound by these Terms.

2.2. Authority to Represent: If you use the Services on behalf of a company (as a Business Owner), you represent and warrant that you have the legal authority to bind that entity to this Agreement.

A. Terms Applicable to Business Owners (Clients)

3. Client Account and Authorized Users

3.1. Account Creation: You guarantee that all information provided is accurate, and you are responsible for maintaining the confidentiality of your login credentials.

3.2. Access to Google Business Profile (GBP): Use of the Services requires you to grant us “Manager” (Administrator) access to your Google Business Profile.

3.3. Authorized Users: Business Owner The Business Owner is fully and solely responsible for any actions (or inactions) of any Authorized User to whom account access is provided.

4. License of Use and Restrictions

4.1. License Grant: The Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and fully revocable right to access and use the Platform solely for your internal business purposes, for the duration of your Subscription.

4.2. Intellectual Property: The Company and its licensors retain full and exclusive ownership of the Platform and all associated intellectual property rights. This is a usage license, not a sale.

4.3. Usage Restrictions: You may not (and will not allow any third party to):

• (a) Sell, rent, sublicense, distribute, or transfer the Services;
• (b) Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the Platform’s source code;
• (c) Use the Services to develop a competing product or service.

5. Subscriptions, Payments, and Billing

5.1. Subscriptions: Services are offered on a Subscription basis (monthly or yearly), payable in advance.

5.2. Reînnoire Automată: Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel the renewal.

5.3. Refund Policy: Payments are non-refundable. No refunds or credits are issued for partially used subscription periods. No refunds are issued for downgrades.

5.4. Payment Failure: If a payment fails, we reserve the right to retry the charge and/or immediately suspend access to the Services, without waiving your payment obligation.

5.5. Late Fees: For overdue payments, the Company may charge late fees of 0.1% per day, calculated on the outstanding amount.

5.6. Taxes and VAT: All displayed prices exclude taxes, including VAT, which are your responsibility and will be added to the invoice.

5.7. Price Changes: We reserve the right to modify Subscription prices with at least 30 days’ prior notice.

6. Specific Obligations of Business Owners

6.1. Responsibility for AI-Generated Responses:

• The Platform offers automated review response generation using AI technologies provided by third-party vendors.
• The Company is not responsible for the specific content generated by AI. Even if the Platform may publish these responses automatically, the Business Owner can edit or delete responses. The Business Owner is solely responsible for the legality and appropriateness of any content published on Google Business Profile, whether generated automatically or edited manually.

6.2. Responsibility for the Reward System (Vouchers):

• The Company only provides the technical infrastructure for voucher distribution.
• The Business Owner is solely and fully responsible for honoring any voucher promised to End Users.
• The Company is not a party to the transaction between the Business Owner and the End User.

7. Additional and Separate Services

7.1. In addition to Subscription-based Services, the Company may offer to the Business Owner one-time paid services such as: Google Business Profile setup, professional photography, or personalized consulting.

7.2. These additional services are independent of the Subscription and are provided based on a separate agreed-upon offer.

7.3. Payment for these services is separate and not included in the Subscription price.

B. Terms Applicable to End Users (Reviewers)